Refund Policy

GRIDGONE packages are digital downloads. Once a download link is issued, the files can't be returned, so all sales are final, except when the download fails or the package won't run.

When you're eligible for a refund

• Your download link doesn't work, or the files won't finish downloading after several tries.
• The package won't open or run on a supported system (Windows 10 or later, or a recent macOS version), and we can't fix it together.

How to request one

Email support@getafterwire.com within 14 days of purchase. Include your order email, your edition, your operating system, and what went wrong. A screenshot helps. We'll try to fix the problem first, usually with a new link or setup help. If we can't, we'll refund you in full.

What isn't covered

• Changing your mind after downloading.
• Buying the wrong edition. We're happy to help you upgrade instead.
• Problems caused by unsupported systems, or by changing the package files.
• Third-party apps included in the package, which are distributed under their own licenses.

After a refund

Your download links and access are turned off.

Payment disputes

Please contact us before filing a dispute with your bank, since we can usually fix things faster.

Payments are processed by Stripe. Questions? Email support@getafterwire.com.